Cancellations and Refunds
At Modenzye®, we value your trust and aim to deliver the best customer experience possible. Please read our cancellations and refunds policy carefully before placing an order.
🔄 Order Cancellations
You may cancel your order within 24 hours of placing it or before the order is dispatched, whichever is earlier.
Once the order is dispatched, it cannot be cancelled under any circumstances.
To cancel your order, please contact us via:
📧 Email: support@modenzye.com
📱 WhatsApp: +91 8668688936
Note: Customers who frequently cancel orders may be permanently blocked from shopping on our store and reported to relevant platforms.
💸 Refund Policy
We offer refunds only in cases where a return has been approved.
Refunds are processed after the returned product passes quality inspection by our team.
Once approved, the refund will be issued to your original payment method or bank account within 7 to 15 business days.
📦 Return Conditions for Refund
A clear and uncut unboxing video is mandatory for returns and refunds.
The product must be:
Unused and unworn
In its original packaging
Returned within 5 days of delivery
🔁 Non-Refundable Situations
Orders cancelled after dispatch
Returns without proper unboxing video
Products damaged due to misuse, wear & tear, or customer negligence
Exchange-related shipping fees (non-refundable)
✅ Still Need Help?
Our support team is here for you.
Feel free to reach out if you have any questions about your refund or cancellation request:
📱 WhatsApp: +91 8668688936